Frequently Asked Questions


We realize that some issues may raise many questions. Therefore, below are the answers to the questions that arise most often. If you do not find the answer you are looking for, please use the contact form below or contact us directly!

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Frequently asked questions

Rotomrent will process your request immediately, within 24 hours after receipt of the request we will send you an appropriate offer. If you have any questions, one of our specialists will contact you.

At the time of your choice. This may depend on availability. You will receive the specific information together with the quotation. We have a large stock of logistic resources (pallets, crates, pallet collars, roll containers etc). Even non-standard products can be delivered quickly by us.

We have a minimum rental period of 1 week (7 days). In some cases, we can offer a shorter rental period (especially for standard items). You can provide the request with a remark in which you indicate the rental period. We will inform you immediately if this product is available for a shorter period.

Of course, this is possible. We never require the goods to be returned until you decide that the rented product is no longer needed. If you wish to extend the rental period, please contact one of our specialists.

The rental rates are based on a certain number in combination with a certain rental period. The rented products can be returned earlier, this is no reason to reduce the total rental costs.

This is also possible. The offer can include transport costs for delivery or collection of the products. We ask you to mention the specific delivery address on the request.

In most cases, exactly the delivered products must be returned. Exceptions can be products that are 1 on 1 interchangeable, not damaged, and of the same quality level (for example: plastic H1 pallets, DB Gitterboxes, Euro pallets, Düsseldorfer display pallets or wooden pallet collars). For more information, please contact one of our specialists.

Some are marked. If you would like the products to be provided with a certain recognisability, this is possible in consultation with us.

Costs in case of damage and/or loss are for the account of the tenant. Upon return receipt of the goods, Rotomrent will check the products and in case of damage we will inform and invoice the contracting party. The loss amounts will be communicated in the offer and the rental agreement.

Together with the rental agreement, you will receive a copy of the rental conditions, we ask you to initial these carefully. These conditions are also available at the Chamber of Commerce of Eindhoven.

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